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Services · Approach

Warranty

Support After the Project Is Complete

Our relationship does not end at the final walkthrough. If you have a concern after completion, our team will help you understand the next step and review the coverage that applies to your project.

Warranty coverage may come from our project agreement, a product manufacturer, or another applicable provider. The terms, exclusions, and time limits depend on the specific work and products selected.

How to Request Warranty Support

Contact US Floor Design Center with your project information and a description of the concern. Photos and the location of the issue can help us review it more quickly. We will acknowledge the request, review the project record and applicable warranty terms, and let you know whether an inspection or additional information is needed.

Our Warranty Review Process

1
Review the concern. We gather the details and determine which part of the project or product is involved.
2
Check applicable coverage. We review the agreement and relevant manufacturer information rather than assuming every concern has the same coverage.
3
Determine the next step. When appropriate, we arrange an inspection, coordinate with the relevant provider, or explain the available resolution.
4
Follow through. We communicate the outcome and record any work or guidance provided to close the request.

Care Information Matters

Proper care can help protect the appearance and performance of your new materials. At project closeout, we provide available care guidance for the products used. If you are unsure how to clean or maintain a surface, contact us before using a new product or treatment.

Our goal. You should know whom to contact, what information we need, and what will happen after you submit a concern. We aim to make the review process clear and responsive.

Have a concern?

Contact us with your project details. We will review the applicable coverage and tell you what happens next.